Refund and Return Policy

Thank you for shopping at Webpixel Digital Solutions. We strive to ensure your satisfaction with every purchase, but we understand that sometimes things may not go as planned. Please read our refund and return policy carefully to understand your rights and obligations.

1. Product Return Period:

You may return any eligible product purchased from Webpixel Digital Solutions within 30 days from the date of purchase if it has not been opened or used.

2. Return Process:

To initiate a return, please follow these steps:

• Contact our customer service team at webpixelbti@gmail.com or call us at +91 75893 17195 to request a return authorization.
• Provide your order number, the reason for return, and any relevant details about the product.
• Once your return request is approved, we will provide you with instructions on how to return the product to us.

3. Eligibility for Refund:

To be eligible for a refund, the returned product must meet the following criteria:

• It must be in its original packaging, unused, and in the same condition as when you received it.
• All accessories, manuals, and documentation included with the product must be returned.
• The product must not be damaged due to misuse, negligence, or improper handling.

4. Non-Refundable Products:

Please note that the following products are non-refundable:

• Gift cards
• Downloadable software products
• Some health and personal care items

5. Refund Process:

Upon receiving the returned product and verifying its eligibility for a refund, we will process the refund within 15 days. The refund will be issued to the original payment method used for the purchase.

6. Partial Refunds:

There are certain situations where only partial refunds are granted:

• Books with obvious signs of use
• CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

7. Proof of Purchase:

To complete your return, we require a receipt or proof of purchase.

8. Manufacturer Returns:

Please do not send your purchase back to the manufacturer.

9. Contact Us:

If you have any questions or concerns about our refund and return policy, please contact our customer service team at webpixelbti@gmail.com or call us at +91 75893 17195. We’re here to help you every step of the way.

Note: This refund and return policy applies only to products purchased directly from Webpixel Digital Solutions. For products purchased from third-party sellers, please refer to their respective refund and return policies.